Navigating Smooth Shipping and Returns for Your Peace of Mind.
Shipping Policy
Welcome to TimeWarp Teas, where the essence of time meets the delight of flavor! Our commitment to delivering a seamless tea experience extends to our shipping policies.
We understand that receiving your favorite blends promptly and in perfect condition is crucial to your enjoyment. That's why we strive to process and dispatch your orders with the utmost efficiency. Choose from our reliable shipping options to ensure your teas reach you on time, wherever you are in the time continuum.
At TimeWarp Teas, we take extra care in packaging to preserve the freshness and quality of your chosen blends. Our shipping team works tirelessly to warp your teas to your doorstep in the blink of an eye, ensuring that every package is a journey through time and taste.
In the rare event that you encounter any issues with your order, our customer service team is ready to assist. Your satisfaction is our priority, and we're dedicated to resolving any concerns with the promptness and attention to detail that defines the TimeWarp Teas experience.
Discover the magic of timely deliveries and timeless taste with our shipping policies at TimeWarp Teas!
Shipping Policy
Our Shipping Policy was last updated on March 1st, 2024
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Timewarpteas.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Time warp teas is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Time warp teas is not liable for any products damaged or lost during shipping. If you received Your Order damaged, please contact the shipment carrier to file a claim, or email us at timewarpteas@gmail.com.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
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By visiting this page on our website: https://www.timewarpteas.com/
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By sending us an email: timewarpteas@gmail.com
Return Policy
At TimeWarp Teas, we want you to sip into satisfaction with every brew.
If, for any reason, you find yourself unsatisfied with your purchase, our return policies are designed to make the process seamless. We understand that unforeseen circumstances arise, and we're here to assist you.
For more details on our return process, kindly refer to our comprehensive Return Policy section or get in touch with our friendly team.
Your satisfaction is our ultimate steeped priority!
Return and Refund Policy
Last updated: March 01, 2024
Thank you for shopping at Time Warp Teas.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Time Warp Teas.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to Time Warp Teas, accessible from https://www.timewarpteas.com/
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
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The Goods were purchased in the last 14 days
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The Goods are in the original packaging sealed.
The following Goods cannot be returned:
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The supply of Goods -any edible goods such as tea and monk fruit stars.
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The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
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The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
3090 N Goliad St. Ste 102 MBE 124 Rockwall, TX, 75087 USA
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By email: timewarpteas@gmail.com